Shipping Guidelines

How and where do we ship?

At Doc's Corals, we are dedicated to providing high-quality coral. To ensure this, all of our orders are shipped via Fed Ex Overnight Priority to ensure timely arrival to your home. We also monitor temperature and weather conditions both locally and at the shipment's destination and include heat or cold packs as the weather may require. To ensure that this can occur with no issues or concerns, we limit our shipping to the 48 contiguous US states only.

Alive on arrival guarantee

Packed with Care

At Doc's Corals, we know how important your saltwater purchases can be. We take every effort to ensure that each item is reviewed for health and quality, carefully packed, and sent securely to your home using overnight shipping.

When your order is received, several things happen:

We review the health and quality of each item you selected.
We send you an email to confirm your requested delivery date. Please note, we only ship corals Mondays through Thursdays for a Tuesday through Friday arrival. If you select any other date, we will work with you to identify an appropriate delivery date.
The day we ship your item, we will email your Fed Ex tracking number before 5:00 pm central time. If you need to change your delivery date, we require the request be received at least one business day in advance.

When you receive your order, be sure to review the enclosed pamphlet outlining our Alive on Arrival guarantee and your coral acclimation instructions.

Alive on Arrival

Alive on Arrival Guarantee Requirements

Doc’s Corals guarantees that all coral will arrive alive and as described in the listing. Should a coral be DOA (Dead On Arrival) a DOA request must be submitted within 2 hours of the Fed Ex noted package delivery time. To be considered valid:

The customer must be at the provided delivery address to receive the delivery.
The request must be submitted within two hours of the delivery time noted by Fed Ex.
The request must include clear photos of the dead coral both in the shipping bag and out of bag.

We reserve the right to deny any claim that does not meet these conditions.

Verified DOA claim’s will be fully credited with a replacement coral or the value of the original DOA coral towards a future purchase as a store credit if we are unable to guarantee the availability of the same coral purchased. Shipping costs are not covered or refunded.

We are not responsible for:

incorrect addresses provided by the buyer.
mechanical or weather delays that may cause your Fedex shipment to arrive late.